Privacy Policy

Effective Date: June 19, 2024

1. Information We Collect

We collect the following types of information from users:

• IP addresses, ports, schedules
• Emails, usernames
• Credit cards, addresses, phone numbers
• Usage data, device information
• Location data, communication data
• Analytical data, preferences and settings
• Billing information, service logs
• Feedback and reviews, referral information

2. Information Collection Methods

We collect information in the following ways:

• Directly from Users: Account registration, service use, communication with support
• Automatically: Cookies, device information, service logs
• From Third Parties: Payment processors, marketing partners

3. Use of Collected Information

We use the information to:

• Service Provision and Improvement: Manage accounts, deliver services, enhance functionality
• Customer Support: Respond to inquiries, troubleshoot issues, send updates
• Billing and Payments: Process transactions, manage billing
• Marketing and Communication: Send promotional offers, request feedback
• Security and Compliance: Monitor security, comply with legal obligations
• Personalization: Personalize user experience, recommend features

4. Sharing of User Information

We share user information as follows:

• Service Providers: Cloudflare for processing requests, PlanetScale for data storage
• Legal Compliance and Protection: To comply with legal processes, protect rights
• Business Transactions: In case of mergers or acquisitions
• User Consent: With explicit user consent

5. Protection of User Information

We protect user information through:

• Encryption: HTTPS for secure communication, database encryption
• Secure Servers: Hosted in secure facilities
• Access Controls: Limited to authorized personnel
• Regular Audits: Regular security audits and assessments
• Compliance: Adherence to industry standards and best practices

6. Access, Update, and Deletion of Information

Users can manage their information via connected.app:

• Access: View information in account settings
• Update: Update personal details in account settings
• Delete: Follow account deletion instructions or contact support

7. Cookies and Tracking Technologies

We use cookies for:

• Theme Management: Remember user preferences
• Engagement Tracking: Protect against spam and abuse, gather analytics
• Marketing: Collect data for future marketing campaigns

8. User Rights

Users have the right to:

• Access: Request a copy of personal data
• Correction: Request correction of inaccuracies
• Deletion: Request deletion of data under certain conditions
• Withdraw Consent: Withdraw consent to data processing at any time

9. Exercising Data Rights

Users can exercise their rights by contacting us via connected.app/contact.

10. Data Retention

We retain user information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Data is deleted or anonymized when no longer needed.

11. Information from Children

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have information about a child under 13, please contact us.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a clear effective date.

13. Contact Information

For questions or concerns about this Privacy Policy, please contact us via connected.app/contact.